Eligibility: Our 30-day money-back guarantee is applicable solely to Web Hosting services.
Condition: If you are not satisfied with our Web Hosting services for any reason within the first 30 days, you are entitled to a full refund.
Requirement: To initiate a refund, you must request service termination in writing via email or through a support ticket. Additionally, you need to provide a specific reason for your cancellation to assist us in understanding your decision and enhancing our services.
Exclusions: This guarantee does not cover domain registration, renewals, transfers, SSL certificates, and any processing fees. These services are non-refundable.
Discretion: We reserve the right to assess the validity of your cancellation reason and whether both parties have made reasonable efforts to address any issues leading to the cancellation request.
Refund Processing: After submitting a refund request, please be aware that processing may take up to 7-10 days.
All services are prepaid, and reminders for renewals are sent via email from 30 to 1 day prior to the renewal date. Failure to renew your services on time may incur additional late fees.
Prorated Refunds: If we fail to deliver the agreed-upon services, a prorated refund will be provided for the unused portion of the service
Violation of Policies: No refunds will be granted if your service is suspended or terminated due to a violation of our policies.
Cancellation Request: Upon requesting account cancellation, your account will be immediately suspended from our system and deleted within 30 days.
Multiple Accounts: If you have multiple accounts and one or more are in arrears, we reserve the right to suspend all accounts until full payment is made. No refunds will be issued in such cases.
If your account is found to excessively utilize resources, leading to suspension or termination, no refunds will be provided.
Refunds are only available once for any product. If you use our service a second time, you will not qualify for a refund.
You will be notified if your account exceeds its resource allocations. Failure to upgrade or reduce usage may lead to suspension. No refunds will be issued for suspensions resulting from overage charges.