At Gio Host, we prioritize your data privacy and are dedicated to safeguarding any information we collect. By utilizing our services, you consent to the handling of your data in line with our Privacy Policy. This policy is crafted to clarify what personal information we gather, how we may use or share it, and the steps you can take to correct any inaccuracies in your data. Additionally, our policy details our online information practices and the choices available to you regarding the collection and usage of your information.
Gio Host specializes in providing comprehensive cloud-based solutions, including web hosting, domain name registration, and an array of related services such as web design, web development, and web applications. Our offerings cater to a diverse clientele, including businesses, individuals, and non-profit organizations. At Gio Host, we are dedicated to delivering a wide range of products and services tailored to meet the technological needs of our customers.
When you utilize our services, any information collected by Gio Host is securely hosted on servers located in the United States and Bangladesh, unless specified otherwise. Your data may be processed or accessed by our team or our service providers. By using our services, you explicitly consent to the transfer of your information and data as outlined in our policies.
At Gio Host, we gather various types of information from you to deliver the products and services you have purchased and for the purposes outlined below. This information may be collected through both automated methods, such as cookies and communication profiles.
Personal Information: The personal information we collect varies based on the service, support, or sales inquiry and may include your name, address, phone number, email address, service dates, types of services provided, payment history, payment methods, amounts paid, and domain names. Financial information is solely used for billing purposes related to the products and services you acquire. If you make a purchase using a credit card, this information may be shared with your credit card provider. A security icon will appear in your browser when transferring personal information.
Cookies and Tracking: Your internet browser has a built-in capability to store small text files known as "cookies," which help websites recognize your account. We use cookies to remember your preferences and login details while providing personalized functionality. Cookies may also be utilized to collect and analyze statistical data to enhance our products and services.
Specifically, we employ different types of cookies for various purposes:
We may track referrals from both internal and external affiliates through cookies and may engage third-party service providers to send emails that you have consented to receive. Pixel tags and cookies may be included in these emails to assess advertising effectiveness and tailor marketing communications. You can disable cookies by adjusting your browser settings; however, this may limit some functionalities on our website.
Customer Surveys: Occasionally, we conduct customer surveys to gather feedback. Participation is voluntary but encouraged as it provides valuable insights that help us enhance our services. Any personal information provided during these surveys will remain confidential, even if conducted by a third-party service provider.
Social Media: Our website features social media elements (e.g., the Facebook “Like” button) that may collect your IP address and the specific page you are visiting. These features may set cookies for proper functionality and are governed by the privacy policies of the respective companies providing them.
Personal Information: At Gio Host, we collect customer information primarily for billing and support purposes. This data enables us to understand our customers' needs better and to promote our products and services effectively. We may also generate non-identifying and aggregate profiles from the information provided during registration, which can be used for advertising on our website and in relation to our services. We implement reasonable measures to protect your information and may request additional identification to access your account details. Additionally, we may send our monthly newsletter to the primary contact email on file or reach out regarding other products or services that may interest you.
Log Files: We utilize IP addresses to analyze trends, monitor access, and gather demographic data for aggregate use. While IP addresses are not linked to personally identifiable information, personal data about a customer may appear in log files due to standard web browsing functions.
Customer Surveys: We may follow up with customers who participate in our surveys to address any issues internally or with our third-party partners. For instance, we might contact customers based on their survey responses to inform them of changes made in response to their feedback.
Partners and Sponsors: At Gio Host, we occasionally collaborate with partners, sponsors, or other brands within our corporate family to promote our products and services. In these instances, we may share your information to enhance your experience with additional features associated with your hosting account or to offer you specific products and services. For example, a partner may provide services based on links accessed from your control panel. We also share aggregate, anonymous data with potential partners and reputable third parties. We ensure that any third parties receiving your information agree to maintain its confidentiality and use it solely for the intended purposes as outlined by Gio Host.
Service Providers: We may transfer or share your personal information with third-party service providers who assist us in delivering our services or performing tasks on our behalf. This includes service providers that handle payment processing, administer surveys, or manage promotions. These third-party providers may process and store your personal information in the United States or other jurisdictions. We only provide them with the necessary information to perform their designated functions and do not authorize them to use or disclose personal information for their own marketing purposes.
Customer Surveys: Information collected from customer surveys may be shared within Gio Host and our corporate family, as well as with trusted third parties. This helps us develop or provide products and services that we believe will interest our customers.
Domain Registration: In compliance with regulations from the Internet Corporation for Assigned Names and Numbers (ICANN) or certain registries, the contact information you provide when registering a domain name must be publicly accessible through a WHOIS search. The WHOIS database contains Domain Name Registration Information, including the name server(s), creation date, and expiration date of the domain name. This information is hosted by us or a third-party service provider and is available for public searches. As a result, customers may receive unsolicited communications from others who access this publicly available WHOIS data. Such solicitations are not affiliated with Gio Host, and we cannot control how third parties use WHOIS information. According to ICANN rules, we are required to make WHOIS data available to any party that enters into a bulk access agreement. While individuals can opt-out of having their WHOIS information publicly available through bulk access agreements, businesses and organizations cannot opt-out of this requirement. Additionally, we may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN regulations.
Legal Reasons: We may access, preserve, and share customer information with external entities—such as companies, organizations, government agencies, or individuals—if we believe it is necessary to comply with legal obligations. This includes responding to subpoenas, court orders, or other legal processes (including law enforcement requests). We may also access and share customer information as needed to:
Correcting/Updating Personal Information: At Gio Host, we strive to make it easy for customers to correct, update, or remove their personal information if it changes or if they decide to discontinue our services. This can typically be done through our billing system or by contacting us via email at [email protected].
Opt-Out: If customers wish to change their personal information or no longer wish to utilize our services, we provide options for them to correct, update, or remove their personal data from our records. This can usually be accomplished through our billing system or by reaching out via email at [email protected].
Public Forums: Please note that any information shared or posted in public areas of our websites or on the internet may become public. We advise caution when disclosing personal information in these spaces. If you would like us to remove your personal information from community forums or testimonials, please contact us at [email protected] However, there may be instances where we cannot remove your personal information, and we will inform you of the reasons in such cases.
At Gio Host, our website is not intended for children, and we do not seek to collect any personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will make every reasonable effort to delete that information from our records promptly.
The following terms apply specifically to reseller relationships, in addition to all terms and conditions outlined above.
Information Related to Data Collected through Resellers: Gio Host may collect information under the direction of our resellers. We do not maintain a direct relationship with the individuals whose personal data is provided, processed, or obtained by our resellers. Customers seeking access to their data or wishing to correct, amend, or delete inaccurate information should contact the data controller associated with the reseller. If a reseller requests that we remove data, we will respond to such requests within thirty (30) business days.
Choice: If you are a customer of one of our resellers and no longer wish to be contacted by them, please reach out directly to the reseller from whom you purchased products or services.
Data Retention: We retain personal data processed on behalf of our resellers for as long as necessary to provide services under the relationship. We will continue to retain and use this personal information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to Our Privacy Policy: We may update this privacy policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically for the latest information on our privacy practices.
Gio Host reserves the right to modify our Privacy Policy at any time. We will post any changes on this page to ensure that our customers are always informed about the information we collect, how we use it, and when we share it with others. If you believe we are not handling your information in accordance with our privacy policies, please contact us. Should we find that we have violated our privacy policy for any reason, we will promptly correct the error upon notification.